CLEARING THE METIS LOCAL DATA CACHE

In rare cases there is a difference between the local cached data and the
Online date. This may result in errors when generating reports.
To resolve this issue it is necessary to clear the local cached data

In the Metis Administration select "Settings". 

In the Settings menu select "Data".

Click on Clear to reset the local data and close the window
No data will be deleted or lost by performing this action
After you have performed the above tasks exit METIS and log back in.